Job

Job Description

Manages activities associated with incoming Call Center operations and the billing and collections functions , including developing and implementing policies and procedures on systems and the flow of information. The manager is responsible for continually striving to improve the interdepartmental relationships with other areas, exercises sound judgment when interpreting policies and procedures to determine fiscally and legally sound decisions and uses a teamwork approach to ensure all are poised to meet the challenges of change, innovation and cultural diversity.  In addition the manager performs in the role of communicator  coach, teacher, planner, mentor and administrator.  Ensures internal and external customer needs are met on a daily basis with a continuous goal of exceeding those needs at every opportunity.