Job

Job Description

The Customer Service Internal Control Manager will be in charge of:

Sales and Collection Monitoring

• Supervise the cash inflow activity
• Carry out cashiers closings
• Analyze the customers' accounts and justify the accounting entries
• Propose and/or implement secure means of payment
• Manage the follow up of outstanding debt
• Manage the allocated budgets
• Analyze and optimize operating costs
• Develop and implement financial and/or accounting procedures and circuits in liaison with Finance Department
• Assure the financial monitoring of the implementation of corrective actions
• Carry out bank reconciliations with Finance Department
• Analyze and justify the consolidated accounts of Customer Service
• Define and put in place financial performance indicators in liaison with the Finance Department
• Develop policy for the calculation of the network efficiency

Commercial Activity Reporting and Commercial Performance Monitoring

• Organize the reporting activity within the different services
• Develop new reporting
• Train the managers, the supervisors, and the team leaders to prepare their reporting
• Monitor the quality of the reporting
• Prepare the monthly Customer Service Report
• Develop operating procedures
• Define, implement, and monitor standards performance
• Develop action plan to meet KPI's

Management Activities

• Implement the guidelines of the Customer Service Policy
• Run the day to day activities of his department within Customer Service
• Develop proactive behavior and motivate his employees
• Develop the skills of his staff
• Set individual and collective performance objectives
• Manage and implement the necessary means for crisis resolution